Policy Scope and Your Region
Our policy follows one plain rule: we collect only what an account wallet needs to work, and we keep it only as long as that job requires. When you register we take your name, mobile number, date of birth and the payment reference from whichever payment
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method you used — bKash, Nagad, Rocket, Upay or a bank transfer. Every login adds a small amount of device data: handset model, browser type, approximate region and the one-time code event, so we can spot a session that does not match how you normally sign
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in. We do not sell any of this. Payment references go to the wallet operator only to match your transfer, and to our fraud checks when a duplicate deposit or a chargeback appears. Support staff see the account record they need to answer your ticket; they
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never see your wallet PIN, and we never ask for it — not by phone, not by message, not in chat. How long we hold a record depends on what it is. Transaction history stays while your account is open and for the period local financial
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rules require afterwards. Login and device logs are shorter-lived. Close your account and we delete or anonymise whatever those obligations do not cover. Availability and eligibility follow your own jurisdiction, so what we may hold and which services we can offer can depend on the law
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where you are and on eligible regions. Where local law sets a stricter standard than this page, that standard wins.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.